Contract terms

Terms of Service (AGB)

These Terms of Service govern the use of the website and the booking of everyday assistance, shopping and related services from BOB bringt's. They apply to consumers and – where agreed – to business customers.

Last updated: September 2026

1. Scope

These Terms of Service (AGB) apply to all contracts for services provided by BOB bringt's – Shopping & Everyday Service (hereinafter “provider”, “we” or “BOB bringt's”) with customers (hereinafter “customer” or “you”). Diverging customer terms do not apply unless we expressly agree to them in writing. Individual agreements (e.g. written service orders, care-insurance arrangements or franchise contracts) take precedence over these Terms where they expressly provide otherwise. Use of the website bob-bringts.com is additionally governed by section 15 and our Privacy Policy.

2. Provider and contact

The contracting party and provider of the services is: Andreas Böse BOB bringt's – Shopping & Everyday Service Knappstr. 1 32429 Minden, Germany Phone: 0176 46697358 Email: a.bose@bob-bringts.com Website: https://www.bob-bringts.com BOB bringt's is a brand of the Vexoris Group. The owner and contractual responsible party is Andreas Böse. We are a recognized provider of everyday support services under § 8 AnFöVO NRW.

3. Subject of the services

Our services concern personal everyday support, in particular: • Everyday companionship and support for independent living • Household help (light housework) • Shopping service including home delivery • Appointment escort (e.g. doctor, authorities, everyday appointments) • Tech and setup service • BOB Glasklar – window cleaning (private and commercial) • Caretaker / property service and bin service (private services) The exact scope, appointment, duration and billing method are agreed individually before each visit (orally, by phone, email, WhatsApp or in writing). We provide services personally or through suitable staff we engage. There is no entitlement to a specific person unless expressly agreed. Website descriptions are non-binding presentations of services. The concrete agreement for each visit is binding.

4. Exclusions

We only provide everyday support. The following are expressly not part of our services: • Nursing / personal care (e.g. washing, dressing/undressing) • Medical or therapeutic activities (e.g. administering medication, changing dressings, injections) • Services that require a medical licence, healthcare permit or qualified nursing staff • Heavy renovation, moving or construction work • Activities that violate applicable law or involve unreasonable risks If during a visit it becomes clear that a task falls outside our scope, we will inform you immediately and continue only within the agreed, permitted scope.

5. Service area and availability

Our regular service area is Minden, the Minden-Lübbecke district and surroundings within approx. 20 km. Visits across NRW are possible by arrangement. For BOB Glasklar (window cleaning), the regional area is Minden-Lübbecke and surroundings within approx. 30 km. Availability / office hours (guidance): Mon–Fri 08:30–17:00 Saturday: by arrangement Sunday: closed Visits outside these hours are possible by arrangement. Enquiries via contact form, email, phone or WhatsApp are answered as promptly as possible.

6. Conclusion of contract and consultation

Descriptions of services and prices on the website do not constitute a binding offer, but an invitation to submit an enquiry. A contract is formed when we accept your enquiry – in particular by confirming an appointment, an express acceptance (including by phone or message), or by starting the agreed service with your consent. The initial consultation is non-binding and free of charge unless otherwise agreed. Where services are to be billed via care insurance, performance may depend on recognition of your care grade, approval by the care fund and the applicable legal requirements. We help clarify this but do not guarantee cost coverage by third parties. We reserve the right to decline enquiries if the requested service cannot be provided, falls outside our scope, or is organisationally unreasonable.

7. Prices, travel costs and payment

The prices communicated at the time of agreement apply, or the prices published on the website if nothing else was agreed. All prices are in euros and – where legally required – include applicable VAT, or are provided without VAT where the provider uses the small-business exemption. Current guidance prices (subject to change; the concrete agreement prevails): Private services (without care insurance): • €55.55 per hour • €7.50 travel flat rate per visit (round trip) Services via the care-insurance relief allowance (§ 45b SGB XI): • €38.00 per hour (service) • €6.50 travel per visit • Further travel during the visit is included in the hourly rate unless otherwise agreed. BOB Glasklar (window cleaning): • Travel and base flat rate €40.00 once per order • Working time €55.55 per hour (billed in 15-minute increments) Billing is based on the agreed or actually provided service time. Started time units may be charged proportionally by arrangement. Goods costs (e.g. groceries purchased) are not part of the service fee and must be paid by the customer separately. Payment options: cash, card or bank transfer – by arrangement. Invoices are due immediately upon receipt without deduction unless otherwise agreed. In case of late payment we reserve the right to charge statutory default interest and reminder costs and to suspend further visits until outstanding amounts are settled.

8. Billing via care insurance

Where legally and individually possible, recognized support services may be billed via the relief allowance under § 45b SGB XI (currently up to €131 per month for care grades 1–5) or other applicable benefits under care-insurance rules. Typical requirements: • Recognized care grade • Service qualifies as recognized support / relief service • Billing according to the respective care fund’s rules We advise you free of charge which services may be relevant in your case. The final decision on cost coverage rests with the care fund. Amounts not covered, or services that are not reimbursable (e.g. pure private services such as caretaker / property service), must be paid by the customer. You agree to provide truthful information about care grade, care fund and billing preferences and to supply required documents in good time.

9. Special rules for the shopping service

For the shopping service we shop according to your list or by arrangement and deliver to your home. • You receive the original receipt and any unused change back. • We do not add hidden mark-ups on groceries or goods. • The agreed service fee (time and travel) is charged separately. • Allergies, intolerances and special wishes must be communicated before shopping. If individual items are unavailable, we will – if you wish – choose sensible alternatives or omit the item. We are not liable for goods being out of stock in shops. After handover, you are responsible for perishable goods and proper storage.

10. Appointments, rescheduling and cancellation

Agreed appointments are binding. Rescheduling or cancellation by the customer: • Up to 24 hours before the agreed appointment: free of charge • Less than 24 hours before the start, or no-show: we reserve the right to charge up to 50% of the agreed visit fee (plus any travel costs) as a cancellation fee if we cannot reassign the slot and you are responsible for the cancellation. In case of serious illness, emergency or force majeure we generally waive a cancellation fee – please inform us as early as possible. Rescheduling or cancellation by us: If we cannot keep an appointment for an important reason (e.g. illness, force majeure, organisational impossibility), we will inform you immediately and offer an alternative appointment. Further claims are excluded – except in cases of intent or gross negligence – to the extent permitted by law. Regular visits may be agreed as an ongoing contractual relationship. Termination is with reasonable notice (generally 14 days) unless otherwise agreed. The right to extraordinary termination for good cause remains unaffected.

11. Customer cooperation duties

You agree in particular to: • provide truthful and complete information about your needs, reachability and billing • enable timely access to the place of service and clearly arrange key handover where relevant • inform us of risks at the location (e.g. pets, allergies, special safety requirements) • ensure sufficient means of payment for goods when using the shopping service, or clear payment arrangements • keep agreed appointments or reschedule in good time • enable respectful interaction with our staff If cooperation duties are not met and the service cannot be provided or can only be provided with difficulty, we may abort or postpone the visit. Effort already incurred may be charged.

12. Liability

We are liable without limitation for damage arising from injury to life, body or health and for damage caused by intent or gross negligence. In the event of slightly negligent breach of material contractual obligations (obligations whose fulfilment is essential to proper performance of the contract and on which the other party regularly relies), liability is limited to the foreseeable, typically occurring damage. Any further liability is excluded to the extent permitted by law. This applies in particular to slight negligence regarding non-material contractual obligations. We handle items entrusted to us for performing the service (e.g. keys, means of payment for shopping) with care. You agree to reasonably limit the value of items entrusted and to check receipts. We are not liable for damage caused by force majeure, failures of third parties (e.g. care fund, network operators) or incorrect/incomplete information from the customer, unless we are at fault. The above limitations also apply in favour of our employees and agents.

13. Right of withdrawal for consumers

If you are a consumer within the meaning of § 13 BGB and the contract was concluded exclusively by means of distance communication (e.g. website, email, phone, WhatsApp), you generally have a statutory right of withdrawal. Withdrawal period: 14 days from conclusion of the contract. To exercise your right of withdrawal, you must inform us (Andreas Böse, BOB bringt's, Knappstr. 1, 32429 Minden, Germany, phone 0176 46697358, email a.bose@bob-bringts.com) by means of a clear statement (e.g. letter or email) of your decision to withdraw from the contract. Effects of withdrawal: We will reimburse all payments received from you without undue delay and at the latest within 14 days from the day on which we receive notice of your withdrawal. Special note on services: If you requested that the service begin during the withdrawal period, you must pay us an appropriate amount corresponding to the proportion of services already provided up to the time of withdrawal, compared with the full coverage of the contract. The right of withdrawal expires early for a service contract if we have fully performed the service and only began performance after you gave express consent and simultaneously acknowledged that you lose your right of withdrawal upon full performance by us. A detailed cancellation policy and model withdrawal form will be published under “Legal → Cancellation policy”. Until then, statutory rules apply; we are happy to help personally if you have questions.

14. Franchise and partnership

Franchise information on the website is for non-binding information only and does not constitute an offer to conclude a franchise agreement. A franchise or partnership relationship is formed exclusively by separate individual contracts. Those contracts have their own terms; these Terms of Service apply to them only if expressly incorporated.

15. Website, content and intellectual property

The content of this website (texts, design, brand, logo, photos, videos, mascot Bob, etc.) is protected by copyright and trademark law. Use beyond statutory limitations requires our prior written consent. We strive for accurate and up-to-date information. Prices, services and legal frameworks may still change. Binding are the individual agreements and the conditions communicated at contract conclusion. External links lead to third-party content. The respective providers are responsible for that content. The shop and individual website sections may still be under construction (“coming soon”). This does not create an entitlement to availability of specific products or features. Third-party advertising and recommendations (e.g. events, independent advisory offers) are labelled as such. BOB bringt's is not the organiser of third-party events and not the provider of third-party product lines unless expressly stated otherwise. Notes on AI-generated media can be found in section 16.

16. AI-generated content (EU AI Act)

This website may use audiovisual content that was created or edited wholly or partly with artificial intelligence (AI) – in particular the hero video on the homepage. Labelling: We clearly and recognisably label AI-generated or AI-edited media (e.g. with the notice “AI-generated”). This fulfils the transparency obligations under Art. 50 of Regulation (EU) 2024/1689 (EU AI Act) and applicable rules on labelling synthetic media. Purpose and character: Such content is used for illustration, brand communication and atmosphere. It is not a documentary recording of real visits and does not replace a binding service description. Binding remain the services described in these Terms and in the individual agreement. No deception: We do not use AI content to misrepresent people, events or services. Where people or scenes appear recognisable in AI media, they are synthetic depictions or deliberately labelled visualisations. Further AI content: If additional AI-generated images, audio or video are published in future, we will likewise label them appropriately where transparency obligations so require. Third-party rights: The terms of the respective AI tool and model providers apply to the creation process. Where we hold rights in the specific output (prompt result, editing, embedding), those rights remain reserved. Questions about labelling: please contact a.bose@bob-bringts.com.

17. Privacy, amendments and final provisions

Privacy: Processing of personal data is governed by our Privacy Policy. Amendments: We reserve the right to amend these Terms for the future where necessary to reflect changes in law, case law or our service offering. For ongoing contractual relationships we will inform you of material changes in an appropriate manner. If you do not object within a reasonable period and continue the contractual relationship, the amended Terms are deemed accepted; we will point this out separately. Mandatory consumer protection rights remain unaffected. Severability: If any provision of these Terms is or becomes invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by the legally permissible rule that most closely reflects the economic purpose. Applicable law: The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection rules of the country in which the consumer has their habitual residence remain unaffected. Place of jurisdiction: If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Minden, Germany. Otherwise the statutory places of jurisdiction apply. Dispute resolution: The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. Contact for questions about these Terms: a.bose@bob-bringts.com · 0176 46697358

Questions about the Terms?

We are happy to explain prices, booking and billing personally – clearly and without obligation.